General FAQs

Using Fiddler To Help Solve Courseware Problems
Fiddler is a tool you can use to troubleshoot problems with courses and to make sure the course is working properly in the browser. Problems that fiddler ca...
Tue, 10 Oct, 2017 at 12:30 PM
How to handle a "Freeze" in the middle of a course
A user is in the middle of a course. At some page or exercise in the course, it freezes. You can't move forward, and may not be able to move backwards....
Wed, 8 Aug, 2018 at 3:56 PM
Understanding Course Expiration
How do you handle a use case where a course never expires for one audience, for a different audience expires annually and for a 3rd audience expires every 3...
Thu, 12 Oct, 2017 at 1:43 PM
Loading PDFs and Videos as Generic Online Training
A common task in AbilityLMS is a need to load a PDF or Video you want users to review and track in the system. History is created when the Learner signs off...
Fri, 30 Aug, 2019 at 10:30 AM
End of Flash
https://arstechnica.com/information-technology/2017/07/with-html5-webgl-javascript-ascendant-adobe-to-cease-flash-dev-at-end-of-2020/ As FLASH rea...
Sat, 21 Oct, 2017 at 6:49 AM
Troubleshooting Courseware - The 2 Truths
A user sits down to do their e-learning course. They judiciously complete all exercises and review all lessons in the course. They get to the end of the cou...
Tue, 29 May, 2018 at 3:30 PM
SkillSoft Integration
Many MaxIT Clients use SkillSoft as their courseware vendor. SkillSoft has thousands of courses and we have a utility to load all their courses at once savi...
Tue, 29 May, 2018 at 3:30 PM
The Magical F12 Button
Sometimes in the middle of a course it freezes or a course will just not launch. Here is a trick that can help troubleshoot.  With the browser window se...
Fri, 27 Oct, 2017 at 8:49 AM
Introduction to Course Communication Logging and How To Access the Log
When you launch am AICC or SCORM course, you leave the LMS. You are in a separate web application (the course) with its own design patterns and operat...
Thu, 30 Nov, 2017 at 8:07 AM
Mastery Score, Module History and the Finished - Fail Status
When a course is registered into the LMS, the course definition  file created from publishing will define a "mastery score" which is a passing sco...
Wed, 27 Dec, 2017 at 12:59 PM