How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Contact us at 800-868-8039 ext 2
Concepts and Shared Procedures
Best Practices When Posting Support Tickets
How can I change the label of a field that appears inside a form?
How to change the display order inside a form
How to automatically renumber the display sequence for data items in a form.
Types of documents that can be associated with courses or classes in Ability LMS
See all 10 articles
SSO Check List if user can not connect
How do I remove duplicate Learner Profiles?
The People Features
Allowing a New Manager and/or Learning Administrator to See People
How to manually add history to a Learner
Change an existing LearnerID and Retain the History
How do I force people to change their password?
How can I make someone a System Administrator?
See all 6 articles
The Security Profile Features
Why can't I delete a Security Profile?
The Flexi-Group Features
How to assign a Learner Flexi-Group to a System Administrator or Manager
What is Flexi-Group?
How to assign a Flexi-Group to a Catalog or Learning Track.
Using Fiddler To Help Solve Courseware Problems
How to handle a "Freeze" in the middle of a course
Understanding Course Expiration
Loading PDFs and Videos as Generic Online Training
End of Flash
See all 18 articles
The Course Features
Importing a Scorm Course
What is a Learning Resource?
How do I move the history of an existing course to another CourseID, without deleting the original or 'source' CourseID?
How do I merge the history between two courses where the original or 'source' Course ID is removed?
I have a Learner that has completed all of the assigned training but the Learning Track still shows incomplete. Why?
See all 6 articles
The Assessment Features
How to Authorize a Retake of an AbilityLMS Authored Assessment
Deleting a workflow
Four common workflows used in AbilityLMS
The Workflow Features
The Master Schedule Features
Catalogs - Learning Tracks
Catalog Manager Key Concepts and Terms
The Catalog - Learning Track Features
Initial and Refresher Training
What is a Training Area?
The Training Area Features
How to assign a Learner as the Training Area Manager
The Learning Resource Features
Which browsers support the WYSIWYG editor?
Using Merge Fields in Emails
How to search for existing email templates
The Email Template Features
Why are my emails from AbilityLMS NOT getting to employees?
Why don't trainers appear when scheduling a class?
How do I confirm that a scheduled email was sent by Ability LMS using Event Log Viewer?
The AbilityLMS Manager Features
How to Add Contact Information to AbilityLMS
How do I find passwords for the SQL Statement Processor to execute statements?
Skills and Learning Path
Help Desk Software