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Knowledge base
General
Concepts and Shared Procedures
12
Best Practices When Posting Support Tickets
How can I change the label of a field that appears inside a form?
How to change the display order inside a form
How to automatically renumber the display sequence for data items in a form.
Types of documents that can be associated with courses or classes in Ability LMS
View all 12
People
General FAQs
2
SSO Check List if user can not connect
How do I remove duplicate Learner Profiles?
The People Features
6
Allowing a New Manager and/or Learning Administrator to See People
How to manually add history to a Learner
Change an existing LearnerID and Retain the History
How do I force people to change their password?
How can I make someone a System Administrator?
View all 6
Security Profiles
General FAQs
0
The Security Profile Features
1
Why can't I delete a Security Profile?
Flexi-Groups
General FAQs
0
The Flexi-Group Features
3
How to assign a Learner Flexi-Group to a System Administrator or Manager
What is a Flexi-Group?
How to assign a Flexi-Group to a Catalog or Learning Track.
Courses
General FAQs
18
Using Fiddler To Help Solve Courseware Problems
How to handle a "Freeze" in the middle of a course
Understanding Course Expiration
Loading PDFs and Videos as Generic Online Training
End of Flash
View all 18
The Course Features
6
Importing a Scorm Course
What is a Learning Resource?
How do I move the history of an existing course to another CourseID, without deleting the original or 'source' CourseID?
How do I merge the history between two courses where the original or 'source' Course ID is removed?
I have a Learner that has completed all of the assigned training but the Learning Track still shows incomplete. Why?
View all 6
Assessments
General FAQs
0
The Assessment Features
1
How to Authorize a Retake of an AbilityLMS Authored Assessment
Workflows
General FAQs
2
Deleting a workflow
Four common workflows used in AbilityLMS
The Workflow Features
0
Master Schedule
General FAQs
0
The Master Schedule Features
0
Catalogs - Learning Tracks
General FAQs
1
Catalog Manager Key Concepts and Terms
The Catalog - Learning Track Features
1
Initial and Refresher Training
Location Manager
General FAQs
0
Training Areas
General FAQs
1
What is a Training Area?
The Training Area Features
1
How to assign a Learner as the Training Area Manager
Learning Resourses
General FAQs
0
The Learning Resource Features
0
Email Templates
General FAQs
3
Which browsers support the WYSIWYG editor?
Using Merge Fields in Emails
How to search for existing email templates
The Email Template Features
0
Communication Manager
General FAQs
1
Why are my emails from AbilityLMS NOT getting to employees?
Administration Page
General FAQs
2
Why don't trainers appear when scheduling a class?
How do I confirm that a scheduled email was sent by Ability LMS using Event Log Viewer?
The AbilityLMS Manager Features
1
How to Add Contact Information to AbilityLMS
Configuration Page
General FAQs
1
How do I find passwords for the SQL Statement Processor to execute statements?
Configuration Settings
0
Ability Platform
Skills and Learning Path
0
Help Desk Software
by Freshdesk
